As e-commerce grows, it also grows in complexity, so it is vital that retailers invest both time and budget to develop the best in class e-commerce site.
Before choosing an e-commerce platform there are several important factors to research and consider. Start by developing a business case with sales and financial forecasts and consider where e-commerce fits into your sales strategy.
Factors to consider:
Differentiate between your must haves and your nice to haves and prioritise how they will be achieved.
Depending on how many products you are selling or how much traffic your site will receive can determine what e-commerce platform you can work with. Can the platform cope with high peaks of traffic at any time?
Can the platform enable you to give a truly connected customer experience by providing them with a seamless shopping experience across all channels, be it in-store, telephone or on mobile?
Take into consideration if the e-commerce platform will be able to support your business processes or product range. Is there scope to organise and present your product range in the best, most efficient way possible and still be able to deliver fast page load time?
The CMS interface needs to be manageable for ease of use. How will you and your employees be trained on the platform?
CMS architecture can also have significant impact on page load times, slow loading pages can cost sales.
Will the UI be controlled by the platform vendor or will an external agency be needed? Is there scope for cross device compatibility?
Alongside the e-commerce software there also needs to be scope for any integrations such as, payment gateways, EPOS functionality, ERP, warehousing, email platforms, analytics, reviews and other third party services.
What support is available with the platform? Is help on hand 24/7 365 days? If the site crashes who is notified and what processes are in place for recovery.
Where will the platform be hosted - locally, cloud hosted or on the commerce platform server itself?
Complex e-commerce sites can take months to deploy from a development perspective. Also take into consideration the work you will need prepare such as, content, hi-res imagery, prices, payment gateways, along with much more.
Can the platform be supported by another agency or vendor if you decide to move on elsewhere in the future?
Along with initial on boarding fees, are there annual or monthly fees to take into consideration?
Site aesthetics and correct navigation are key - they bode as a trust factor but also aid user experience by enabling a clean, easy to use site.
If you would like to discuss your e-commerce project please get in touch with our team and they can help you plan for success.