Check back later to read more. But in the meantime, check out our case studies below:
Established in 1979, Kooltech is a leading UK distributor of Refrigeration and Air Conditioning products, with seven branches currently and plans to expand. As Mitsubishi Electric's largest UK wholesaler, Kooltech is a dominant force in the industry.
Kooltech’s customers can now see the actual availability of products at different branches instantly, enabling them to quickly identify if their branch has the required items in stock and make an informed purchasing decision. Live stock data is pulled from Kooltech ERP’s system, Kerridge.
Orders are routed to the nearest branch based on the customer’s delivery postcode, reducing the need for a Kooltech member of staff to manually review and assign orders to branches, increasing efficiency and the speed Kooltech can fulfil orders.
Kooltech’s customers can now manage their invoices and make payments against their account from anywhere with an internet connection, making it easier for professionals to stay on top of their accounts outside of normal office hours.
Kooltech’s B2B eCommerce store now reflects the offline experience of the relationship with their customers. The store pulls in their specific customer pricing, their credit limit and restricts what products they can and can’t buy depending on if they are F-Gas registered.
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